Quartz: Companies that replace workers with AI ‘risk mediocrity,’ expert warns

Shuhua Sun, Callais Professor in Entrepreneurship and associate professor of management, was interviewed by Quartz about his research on the use of AI in the workplace.

“AI is a powerful tool, but its value depends on how it’s integrated with human expertise,” Sun noted. “The human side of work — tacit knowledge, context, and judgment — remains very difficult to replicate. Companies that view AI as a replacement for people risk mediocrity, while those that use it to empower talent are more likely to gain a sustainable advantage.” 

To read the story in its entirety, visit qz.com:

https://qz.com/academic-warns-companies-making-big-mistake-human-touch-ai