Management Science

Hongseok Jang, assistant professor of management science, was interviewed by CNBC about Walmart's plans to start delivering products from Dunkin' to customers' homes.

Yumei He’s paper “Mining Linguistic Styles in Bilateral Matching: A Contrastive Learning Approach to Reciprocal Recommendation” was accepted for publication in ACM Transactions on Knowledge Discovery from Data.

Simin Li's paper "Proximity Matters: The Impact of Urgent Care Centers on Emergency Department Arrivals," co-authored with Achal Bassamboo and Martin Lariviere (Northwestern Kellogg), has been accepted for publication in …

Simin Li's paper "No Call, No Show: Impact of No-Shows on Customer Attrition in Online-to-Offline Services," co-authored with Nil Karacaoglu, has been accepted for publication in Manufacturing & Service Operations…

Osman Kazan, professor of practice in management science, was interviewed by The Times-Picayune for a story about Suzano, one of the world's largest suppliers of wood pulp, signing a five-year lease at Avondale Global…

Fundraisers often call attention to a population’s disadvantages to motivate donations aimed at addressing those disparities, but a new study suggests not all equity appeals work the same way and some may even backfire.

Hongseok Jang's paper "Probabilistic Selling for Vertically-Differentiated Products in a Decentralized Channel” has been accepted for publication in Manufacturing & Service Operations Management.

Hongseok Jang's paper "Phygital Experiences: Optimization, Tailoring, and Pricing Contract Strategies on the Online Platform,” co-authored with Kyung Sung Jung and Young Kwark, has been accepted for publication in MIS…

Amin Sabzehzar's paper "When Do Equity Appeals Increase Giving,” co-authored with Gordon Burtch, Kevin Hong and T. S. Raghu, has been accepted for publication in Information Systems Research.

New research from a Freeman School professor finds that adding a human face and personal profile to social media customer service can significantly boost customer satisfaction and reduce complaints.

Claire Senot and Yatish Hegde’s article “Distribution of Ophthalmologists and Optometrists in the US,” co-authored with Dr. Peter Kastl (MBA ’24), was accepted for publication in JAMA Ophthalmology.

Yang Pan’s paper “Unveiling the Human Touch: Enhancing Customer Satisfaction through Personalized Profiles of Social Media Customer Service Agents” has been accepted for publication in Production and Operations…

Yumei He, assistant professor of management science, was interviewed by CNET for a story about problems with how AI chatbots respond to queries.

At the September meeting of the A. B. Freeman School of Business faculty, Yumei He, Jeff Salyers and Claire Senot were honored with 2025 Dean’s Excellence in Teaching Awards.

A Freeman School of Business professor is part of a research team behind a new large language model (LLM) that delivers comparable performance to leading proprietary AI systems while offering something they don’t: complete…

Yumei He's paper “Real-Time Sales Data, Streamer Improvisation, and Sales Performance: Evidence from Live-Stream Selling” was accepted for publication in MIS Quarterly.

Paulo Goes' paper “All That Glitters Is Not Gold: The Impact of Certification Test Costs in Online Labor Markets,” co-authored with Jiaru Bai, Qiang Gao and Mingfeng Lin, has been accepted for publication in Information…

Ian Ho's paper “Game of Brainstorm: The Impact of a Badge System on Knowledge Sharing,” co-authored with Lei Wang and Yifan Zhang, was accepted for publication in Information Systems Research.

Paulo Goes, Dean and Debra and Rick Rees Professor of Business, contributed an article to AACSB Insights on incorporating AI into business education.

Eric Smith, professor of practice and associate director of the Tulane Energy Institute, contributed a guest column to NOLA.com on opportunities for Louisiana to become a leader in the production of blue hydrogen.

A new study by the Freeman School's Claire Senot suggests that adding personal identifiers to voluntary service interactions has the potential to significantly increase participation in activities that have societal benefits…

Claire Senot's paper “Hold Me Accountable: Anonymity and Prosocial Behavior in Services,” co-authored with Rob Glew (McGill University), has been accepted for publication in Manufacturing & Service Operations…

Yumei He's paper "Artificial Intelligence (AI) Assistant in Online Shopping: A Randomized Field Experiment on a Livestream Selling Platform,” co-authored with Lingli Wang, Ni Huang, Xinhua Guo, De Liu, Yan Sun, and Guoqing…

As Morton A. Aldrich Professor in Business and associate professor of management science, Claire Senot incorporates a strong analytics focus throughout the Master of Business Administration degree programs.

Osman Kazan, professor of practice in management science and director of business analytics, was interviewed by WGNO-TV about the rising price of cabbage, a staple of St. Patrick's Day parades and celebrations. “Because of…