|
Research Notes: Yang Pan
Yang Pan’s paper “Unveiling the Human Touch: Enhancing Customer Satisfaction through Personalized Profiles of Social Media Customer Service Agents,” co-authored with Huai-Tzu Cheng (Montana State University) and Rudy Hirschheim (Louisiana State University), has been accepted for publication in Production and Operations Management. Pan is an assistant professor of management science.
Interested in advancing your education and/or career? Learn more about Freeman’s wide range of graduate and undergraduate programs. Find the right program for you.
Other Related Articles
- PsyPost: AI boosts worker creativity only if they use specific thinking strategies
- Politico: Trump administration moves closer to opening Venezuela to more US oil producers
- Quartz: What it would take for Trump to drag Big Oil back into Venezuela
- Harvard Business Review: Why AI Boosts Creativity for Some Employees but Not Others
- Forbes: How To Talk Politics With Family Over The Holiday
- AI-powered fund takes top prize in Aaron Selber Jr. Hedge Fund Course
- De Franco appointed Keehn Berry Chair of Banking and Finance
- The Wall Street Journal: For Trump, the Warner Megadeal Talks Are All About CNN
